At TravelStoryz, we understand that travel plans can change unexpectedly. Our refund policy is designed to be fair, transparent, and aligned with our commitment to customer satisfaction.

Refund eligibility depends on the type of service booked and the policies of the respective service providers, such as airlines, hotels, or tour operators. Since TravelStoryz acts as an intermediary, refunds are subject to the terms and conditions set by these providers.

If you wish to cancel a booking, you must do so within the specified cancellation period mentioned at the time of booking. Some bookings may be non-refundable, while others may allow partial or full refunds depending on the timing of the cancellation.

Refund requests should be submitted through our platform or by contacting our customer support team. Once your request is received, we will process it in accordance with the provider’s policy. Processing times may vary, but we strive to complete refunds as quickly as possible.

In cases where a service is canceled by the provider, such as flight cancellations or hotel closures, you may be eligible for a full refund or alternative arrangements. TravelStoryz will assist you in coordinating with the provider to ensure a smooth resolution.

Please note that service fees charged by TravelStoryz may be non-refundable. Additionally, any charges incurred due to currency conversion or payment gateway fees may not be recoverable.

Refunds will be issued using the original payment method unless otherwise agreed. It may take several business days for the refunded amount to reflect in your account, depending on your bank or payment provider.

We encourage users to carefully review booking details and cancellation policies before confirming any reservation. If you have questions about refund eligibility, our support team is always available to assist.

At TravelStoryz, we aim to make your travel experience worry-free, even when plans change.